Terms of business
These terms and conditions shall apply in all respects between Siite ApS (CVR No.: 42990752) (hereinafter referred to as “the Company”) and any legal or natural person entering into an agreement with the Company (“the Customer”). These terms and conditions therefore take precedence over any terms and conditions of the Customer.
1. CONCLUSION OF THE AGREEMENT AND PRIORITY
1.1. An agreement may be entered into between the Company and the Customer by means of both written and verbal acceptance. Any deviation from these terms and conditions may only be made with the express written consent of both parties.
1.2. If the parties have previously had verbal or written discussions regarding the assignment, and the Company subsequently sends an order confirmation on that basis, the Customer must raise a written objection to the content of the order confirmation within 5 working days of its dispatch. If the Customer does not raise an objection within the time limit, the order confirmation shall be deemed to have been accepted and shall constitute documentation of the agreement.
1.3. In the event of any inconsistency between these terms and conditions and the Agreement, the Agreement shall prevail.
2. COMPANY PERFORMANCE
2.1. Website The Company offers to design and deliver a website using the system, platform or programme which the Company, at its own discretion, deems most appropriate for the specific task. This involves setting up and customising the chosen solution, including templates and modules, so that the customer receives a website that is ready for use. The website is set up based on a standard solution or template, which means that its functionality and appearance are limited to this. Should the client require extended functionality, advanced modules, integrations, coding or customisations beyond the standard setup, this must be arranged by separate agreement.
The Company can assist the customer with guidance regarding the visual and graphic expression of the website, and the design will be subject to agreement between the Company and the customer.
2.2. Online shops The company offers to develop and deliver online shop solutions based on the WordPress CMS with WooCommerce or via Shopify. This involves setting up and customising themes, plugins and standard functionality so that the Customer receives a ready-to-use online shop, including the configuration of products, categories and basic e-commerce functions.
The online shop is set up using a standard theme, which means that its functionality and appearance are limited to this. Should the Customer require extended functionality, advanced modules, integrations, bespoke development or other customisations beyond the standard setup, this must be arranged by separate agreement.
The company may assist the Customer with guidance regarding the visual and graphic design, and the design shall be finalised by mutual agreement between the parties.
The setup of third-party payment modules (payment gateways), delivery integrations, stock and order management systems, and other integrations is subject to a separate agreement. Agreements with third-party providers are entered into directly between the Customer and the relevant provider, and the Company accepts no liability for such third-party services, including service disruptions, fees or changes to terms and conditions. The Customer is solely responsible for the content of the online shop, including product descriptions, prices, stock levels, delivery terms, returns policy, terms and conditions of sale, the right of withdrawal, and compliance with applicable legislation, including the E-Commerce Act, the Consumer Contracts Act, the Marketing Practices Act, the Price Marking Act and the General Data Protection Regulation (GDPR). The company accepts no liability for the Customer’s compliance with legal requirements vis-à-vis consumers or the authorities.
Subject to a separate agreement, the Company may assist with the implementation of cookie and consent solutions, as well as cookie and privacy policies; however, the Customer bears full legal responsibility for the content and for ensuring that the solution complies with applicable law.
2.3. Marketing and advertising The Company may provide assistance with marketing, including SEO, Google advertising, META advertising and similar tasks within the Company’s areas of expertise. These services are provided subject to a separate agreement between the parties and may be commissioned independently of other services.
The delivery of marketing services is contingent upon the client’s timely cooperation, including the provision of relevant material, budget approvals, access to accounts and platforms, and the approval of campaigns.
Costs for third-party platforms, including advertising budgets, licences and tools, are not included in the Company's fee and are invoiced separately or directly from the third party.
2.4. Other related services The company may provide other related services in the field of web and marketing, including, but not limited to, the set-up and configuration of emailsolutions, content creation, and photo and video production.
The services are provided under a separate agreement and can be ordered independently of other deliveries.
3. CUSTOMER'S OBLIGATIONS
3.1 The Customer warrants that all data and information provided is correct. The Company is entitled to base its delivery on the information provided by the Customer without further verification.
3.2. At the Company’s request, the Customer must, as soon as possible after the conclusion of the agreement, provide relevant material for use in the design, development and set-up of the website, including, for example, images, text and similar material and information. The material must be supplied electronically, unless otherwise agreed.
3.3 The customer warrants that it has all necessary rights, including in particular intellectual property rights, to the material. Any infringement of third-party rights is of no concern to the Company, and the customer warrants this to the full extent.
The Company reserves the right to postpone the delivery date if relevant material has not been received within a reasonable time.
3.4 The customer fully understands that the quality of the Company's services is directly dependent on the material submitted by the customer. If the material is of insufficient quality, this may affect the result without the customer being able to claim defects or errors against the Company. This applies in particular to websites, marketing and graphic material, where the quality of the input provided is crucial to the final service.
3.5 The customer understands that the Company is entitled to disclose necessary information about the customer to official authorities, including punktum dk A/S.
3.6 Siite will in certain cases process personal data about third parties on behalf of the Customer in connection with the provision of the Company's services, including for example development and operation of websites, marketing services and similar. By the Customer's acceptance of the provision of such services involving Siite's processing of personal data about third parties, the Customer is deemed to have accepted Siite's data processing agreement. The data processing agreement in force at any time is available on Siite's website.
3.7. It is the customer’s own responsibility to terminate any necessary agreements with third parties, including hosting providers, licence suppliers and former business partners.
3.8 The Company reserves the right to use the website developed by the Company as reference and showcase material. This means that the Company may present the website, including screenshots, links and descriptions of the project, on the Company's own website, in presentation material, on social media and in other marketing and promotional contexts.
The use is solely for the purpose of documenting and showcasing the Company's competences. The Company will not publish confidential material, personal data or internal information that does not already appear on the website in its public form.
3.9. The Customer is responsible for ensuring that the service provided and the content the Customer publishes or causes to be published via the service, are at all times used in accordance with applicable Danish and EU legislation, including the Marketing Practices Act, data protection legislation, the E-Commerce Act, the Copyright Act and consumer protection regulations. The Customer is also responsible for obtaining and complying with any necessary authorisations, licences and consents. The Customer shall indemnify the Company against any claim, fine, legal costs or loss brought against the Company by a third party or a public authority as a result of the Customer’s use of the service or content provided by the Customer.
4. PAYMENT AND PRICES
4.1. All prices quoted are in Danish kroner and exclude VAT.
4.2. Invoices will be issued with a payment term of 8 days, unless otherwise agreed or unless a different due date is stated on the invoice sent. All invoices are issued with an administration fee of DKK 99.00 (excl. VAT).
4.3. Hosting fees are payable in advance for the agreed period, unless otherwise agreed between the parties. The Customer acknowledges that it is their own responsibility to ensure timely payment of the hosting fees. Should the Customer fail to pay on time, the Company may take the website offline.
4.4 The Company is entitled to adjust prices if third-party suppliers change prices, terms or cost structure, including - but not limited to - licences, hosting, software, e-mail services and other external services. Such adjustments will be passed on directly to the customer and will appear on the next invoice.
If the customer does not wish to accept a price adjustment, the customer is entitled to terminate the part of the agreement affected by the adjustment. Termination may take effect at the earliest at the end of the binding period or the notice period by which the Company itself is bound to the third-party supplier in question, and may not take place with shorter notice than this.
The rest of the agreement between the parties will continue unchanged and unaffected by the termination.
4.5. In the event of the Customer’s failure to make payment on time, interest on arrears shall accrue in accordance with section 3 of the Interest Act, from the due date until payment is made. The Company is also entitled to charge reminder fees and compensation in accordance with the provisions of the Interest Act.
4.6. The Customer is not entitled to set off its own claims against the Company’s invoices or to withhold payment, in whole or in part, as a result of complaints, objections or pending disputes. The Customer is obliged to pay all invoices on time, even where discussions are ongoing regarding quality, defects or other matters relating to the service.
4.7. Following delivery of the first draft design for the website or online shop, the customer will receive an invoice, in accordance with the agreement entered into, no later than 10 calendar days from the date of delivery of the draft design.
4.8. With regard to other services not relating to the provision of a website or online shop, including marketing and other related services, the customer will receive an invoice, in accordance with the agreement entered into, no later than 10 calendar days after the agreement is concluded.
4.9. One-off services, including set-up, configuration, photo and video production, and content creation, are always invoiced on the first invoice, regardless of the delivery date.
5. TERMS OF SALE AND DELIVERY
5.1 Unless the parties have agreed on another delivery date, the first design draft of the website must be delivered no later than 30 working days after the conclusion of the agreement. The Company has delivered its service under the agreement at the time when the customer has received the first design draft of the website.
Please note: Delivery of new website products and maintenance of existing websites are likely to take longer during holiday periods and public holidays (which fall in weeks 29, 30 and 31, between Christmas and New Year, and on public holidays and festive periods). For example, if the delivery date falls during a holiday period or festive period, the Company reserves the right to deduct days corresponding to such periods.
5.2. The Customer may not invoke remedies for delay or defects if the Customer has requested corrections, additions or similar changes to the website upon delivery of the design draft. Furthermore, the Customer may not invoke claims relating to delay or defects if such claims arise from a lack of quality in the material and graphic content provided by the Customer.
5.3. The website and its content shall not be handed over to the customer unless otherwise agreed in writing. If such an agreement exists, the final handover, including the administrator login details, shall only take place upon full and final settlement of all agreed amounts between the parties.
5.4. The handover of the website and its content is subject to any licences, subscriptions or agreements with third-party providers that may be necessary for the website to function. Such licences and subscriptions are not included in the handover, unless otherwise agreed in writing. The company will, however, provide guidance on this matter, but accepts no liability for matters relating to third parties.
5.5. The company is not responsible for terminating any agreement(s) the customer may have with another provider.
5.6. The Customer is obliged, immediately upon delivery, to carry out a thorough and active review of the service provided, including functional testing of all essential functions, and checking the content, design, integrations and compatibility on relevant devices and browsers. Any defects, errors or discrepancies must be reported in writing to the Company no later than 10 calendar days from the date of delivery. If the customer fails to raise a complaint within this time limit, the service shall be deemed to have been accepted without reservation, and the customer shall thereby forfeit the right to claim for defects. For defects that could not be detected by a reasonable inspection at the time of delivery (hidden defects), a complaint must be made in writing immediately after the defect has been or ought to have been detected, but no later than 12 months from the date of delivery. Once this absolute 12-month time limit has expired, the Customer may not make a claim for defects, regardless of the nature of the complaint.
6. DURATION AND TERMINATION OF THE AGREEMENT
6.1 The co-operation agreement is open-ended and runs for the contract period agreed by the parties in the agreement document. At the end of the contract period, the agreement is automatically extended for a new corresponding period of the same length as the originally agreed period, but for a maximum of 24 months at a time, unless the agreement is terminated in accordance with clause 6.2.
6.2 The agreement may be terminated by the Customer in writing with one month's notice to the end of the current contract period. Termination can only take effect from the end of the period and cannot take place during a contract period, including an automatic extension period under clause 6.1.
6.3 Termination must be made by the customer in writing to .
6.4 Notwithstanding the provisions of clauses 6.1 and 6.2, the Company may at any time terminate the agreement in writing with three months' notice to the end of a month.
6.5. Either party may terminate the agreement with immediate effect if the other party is subject to reorganisation or bankruptcy proceedings, to the extent that this is compatible with the provisions of the Insolvency Act, or if the other party is in material breach of the agreement and has not remedied such breach within 10 days of receiving a written demand to do so. Clause 9 shall also apply in the event of a breach by the Customer.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 After delivery of the website, the customer is granted the right to use the website, unless otherwise agreed between the parties. The right of use means that the customer may use the website in accordance with the purpose, but the ownership and intellectual property rights remain with the Company.
7.2 The Company owns all intellectual property rights to the developed material, including the copyright to the graphic layout of the website, with the exception of the material supplied by the customer for the purpose of setting up and developing the website. The customer thus agrees that the Company may at any time use its own developed material in other contexts.
7.3 When purchasing the website, the right to use the website is transferred to the customer in accordance with the agreement. When leasing the website, the customer's right of use ceases upon termination of the agreement, and the Company is entitled to close the website.
Upon termination of the cooperation, the customer only retains the right to use the website to the extent that it is a purchase and provided that the customer has fulfilled its payment obligations. The right of use does not include licences, subscriptions or similar services paid for by the Company. The customer is not entitled to information about which licences or services are terminated, as such information is covered by confidentiality and trade secrets. In case of default - including but not limited to non-payment - the Company is entitled to close the website without notice and revoke the customer's right of use.
7.4 After termination of the cooperation, the Customer is responsible for paying any licences, copyrights, usage rights or other use of material that may require such payments to any copyright holders.
7.5 If the parties expressly agree that the customer shall have ownership of the website or parts thereof, the intellectual property rights are transferred to the extent stipulated in the agreement. Transfer requires a separate and express agreement and may be subject to payment. For elements to which the Company only has licence rights, the customer is only granted the right of use to the extent permitted by third-party licences. Material supplied by the customer remains the property of the customer.
8. DISCLAIMER OF LIABILITY
8.1 The Company cannot be held liable for the material sent by the Customer. It is thus the customer's responsibility that the material complies with the intellectual property rights of third parties.
8.2 The Company cannot be held liable for any loss, including data loss or indirect loss, including - but not limited to - operating loss, consequential damage and/or loss of profit the Customer may suffer, and the Customer cannot claim that the Company must rectify or correct any errors that may occur in this connection.
8.3 The Company cannot be held liable if the customer's website has downtime due to hosting or errors and problems with WordPress, the theme or the associated plugins.
8.4 The Company cannot be held liable for any declarations, policies or similar pages on the Website and the Customer bears full legal responsibility for the Website. We always recommend seeking legal guidance for legal declarations and policies, including cookie and data policy, as well as terms of business.
8.5. The company cannot be held liable if the website is hacked or if unauthorised third parties gain access to the website in any other way. This also applies to attacks or errors arising as a result of third-party plugins, themes, updates or CMS systems, including WordPress and WooCommerce.
8.6. The Company’s total liability to the Customer – regardless of the basis of liability – shall in all cases be limited to an amount corresponding to the fee, the Client has paid to the Company for the specific service to which the liability relates, during the 12 months immediately preceding the event giving rise to liability. This limitation of liability does not apply to matters which, under mandatory legislation, cannot be limited.
8.7. Where defects are identified, the Company is entitled – and obliged – to remedy the defects or provide a replacement within a reasonable time, at its discretion. The Customer may not invoke any other remedies for defects, including a proportionate reduction in price, rescission or compensation, until the Company has had the opportunity to remedy the defects within a reasonable period of at least 30 calendar days from the date of the Customer’s written complaint. If rectification is not successful after two attempts, the Customer may exercise other remedies for defects within the framework of clause 8.6.
9. DISCLAIMER
9.1 If the customer is in breach of its obligations by not submitting usable material for the Company's provision of services - for example by not submitting, submitting material of insufficient quality (such as HEIC files, vertical images or other low-quality graphic content) - or otherwise being in breach of the agreement, the right to assert a claim will arise. Thus, the Customer cannot claim delays or defects as a result of its own breach.
Furthermore, the customer acknowledges that any breach of this obligation does not entitle the customer to make factually incorrect or misleading statements about the Company, including on social media, in reviews or in any other public context. Any violation of this may result in legal consequences (libel), as any incorrect negative or defamatory statements must thus be considered misleading and libellous and may cause the Company significant undue damage to its reputation and reputation.
9.2 If the customer is in material breach of the agreement entered into and the breach is not remedied within 10 days of the Company's demand, the Company is entitled to terminate the agreement without undue delay. The Company is also entitled to invoice in accordance with the fulfilment of the agreement and for the full contract value with immediate payment at once.
9.3 Material breach is deemed to be - but not an exhaustive list:
(i) The Customer’s failure to pay (ii) The Customer’s failure to be available or to respond to enquiries to an extent that hinders progress in the development or delivery process. (iii) The Customer’s failure to cooperate or insufficient cooperation, including failure to provide materials, information or approvals necessary for the Company to perform the services (creditor’s default). (iv) Any other impediment attributable to the Customer which results in the Company being unable to fulfil the agreement as intended. (v) The Customer’s transfer of a website, online shop or parts thereof to another provider, supplier or hosting environment during the term of the agreement without the Company’s prior written consent. (vi) The Customer’s transfer of a domain for which SEO or marketing work has been carried out to another provider or hosting environment without the Company’s prior written consent.
9.4. In the event of non-payment by the Customer, the Company is entitled to immediately suspend all services covered by the agreement, including – but not limited to – the website, online shop, hosting, email solutions, and marketing and advertising services, and to block the Customer’s access to these until payment has been made. Suspension of work and temporary suspension of services do not constitute termination of the agreement and do not limit the Company’s right to terminate the agreement and to exercise its rights in respect of breach of contract in accordance with clauses 9.1–9.3.
9.5 In the event of payment default, the Company is entitled, without further notice, to assign its receivables for external collection by a debt collection agency, lawyer or other business partner. The Customer is aware and accepts that such assignment will result in additional legal costs, fees and interest in accordance with the rules of the Danish Interest Act until full payment has been made. The Customer is fully liable for these costs, which will be added to the original claim.
9.6. Should the Customer go into liquidation or be subject to insolvency proceedings, the Company shall be entitled to terminate the agreement with immediate effect, and the Company’s full claim shall become immediately due and payable and may be recovered in full, including by filing a claim against the estate and through external debt recovery in accordance with clause 9.5.
10. FORCE MAJEURE
10.1. Neither the Company nor the customer shall, under these terms and conditions, be held liable to the other party in the event of force majeure, including, for example, war, war-like situations, strikes, lockouts, cyber-attacks, server failures, pandemics, acts of terrorism, fire, natural disasters, supplier failures, power cuts or similar circumstances beyond the reasonable control of the parties.
10.2. The party invoking force majeure must, without undue delay, notify the other party in writing of the occurrence of the force majeure event, its expected duration and its impact on that party’s performance.
10.3. If an event of force majeure lasts for more than 60 calendar days, either party shall be entitled to terminate the agreement by giving written notice to the other party, without either party being entitled to claim damages from the other on that ground.
11. LAW SELECTION
11.1 This agreement is governed by Danish law.
11.2 Disputes arising from the customer's purchase of services from the Company, which cannot be resolved in general, are subject to Danish law and must be brought before the ordinary courts with Aalborg City Court as the venue.
12. COMPLAINTS
12.1 If you wish to complain about defects in the services performed by the Company, the complaint can be addressed to
12.2 If you wish to complain about a service purchased and thus performed by the Company, a complaint can be submitted to the Danish Competition and Consumer Authority's Complaints Resolution Centre, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Complaints Resolution Centre via
12.3 You can also complain to the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here . When filing a complaint, the client must provide the Company's email address
13. ASSIGNMENT AND SUBCONTRACTORS
13.1. The Company is entitled to assign its rights and obligations under the agreement, in whole or in part, to a third party.
13.2. The Customer may not assign its rights or obligations under the agreement to a third party without the Company’s prior written consent.
13.3. The Company is entitled to have all or part of the work carried out by subcontractors. The Company shall be liable for the work of subcontractors on the same terms as for its own work, subject to the limitations of liability otherwise set out in these terms and conditions.
14. FINAL PROVISIONS
14.1. The Company may amend the terms and conditions and prices by giving the Customer three months’ written notice. Notice of such amendments may be given by email to the contact address most recently provided by the Customer or by posting on the Company’s customer portal. However, changes that are solely to the Customer’s advantage, or which are necessary as a result of changes in legislation, regulatory requirements or significant circumstances affecting the Company’s subcontractors, may come into effect without notice.
14.2. If the Customer does not wish to accept material changes that are to the Customer’s disadvantage, the Customer is entitled to terminate the agreement with effect from the date on which the changes come into force by giving written notice to the Company prior to that date. Continued use of the service after the changes come into force shall be deemed acceptance of the amended terms.
